Vrindavan Puja Store (“we”, “our”, or “us”) is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you visit our website or place an order.
Information We Collect
- Personal Information: Name, email address, phone number, billing and shipping addresses.
- Payment Information: Processed securely via third-party payment gateways; we do not store credit/debit card details.
- Account Information: Username, password, and order history if an account is created.
- Device & Technical Information: IP address, browser type, operating system, device type, and usage patterns for website optimization.
- Communications: Emails, calls, or messages sent to our customer support team.
- User Content: Videos or media sent for replacement verification or other support purposes.
How We Use Your Information
- Order Fulfillment: To process and deliver your orders accurately.
- Customer Support: To respond to inquiries, assist with replacements, and resolve issues.
- Shipping & Notifications: To send confirmations, updates, and tracking information.
- Marketing & Promotions: To send newsletters, offers, or promotional messages if you have opted in.
- Fraud Prevention & Security: To detect and prevent unauthorized transactions, suspicious activity, or misuse of the website.
- Website Optimization: To improve website performance, user experience, and service offerings.
Information Sharing
- Third-Party Service Providers: Shared only for order fulfillment, shipping, and payment processing. Examples: DTDC, Trackon, India Post, and payment gateways.
- Legal Compliance: Shared when required by law, legal process, or government authorities.
- Business Transfers: In the event of merger, acquisition, or sale of assets, personal data may be transferred to the new entity.
- Fraud Prevention: Shared with security partners or authorities to prevent or investigate fraudulent activity.
Security Measures
- Data Protection: We use SSL encryption, secure servers, and firewalls to protect personal information.
- Regular Audits: Conducted to ensure ongoing protection against unauthorized access.
- Employee Access: Only authorized personnel with legitimate business needs can access customer data.
Cookies & Tracking
- Purpose: Cookies help improve website experience, maintain sessions, and track preferences.
- Control: Users can disable cookies via browser settings; some website features may not function properly if disabled.
- Third-Party Analytics: We may use third-party analytics tools (like Google Analytics) to track website performance and visitor behavior.
Your Rights
- Access & Correction: You may request access to or correction of your personal data.
- Opt-Out: You can opt out of promotional communications at any time.
- Data Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
Data Retention
- Personal data is retained only as long as necessary to fulfill the purposes outlined above or comply with legal requirements.
- Once no longer required, personal data is securely deleted or anonymized.
Children’s Privacy
- Our website and services are not directed to children under 13 years.
- We do not knowingly collect personal information from children.
Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices or content of external sites.
Changes to This Privacy Policy
- We may update this policy periodically to reflect changes in our practices or legal requirements.
- Updated policies are effective immediately upon posting on the website.
- Users are encouraged to review the policy regularly.
Contact Us
- Phone: +91 70150 12273
- Email: vrindavanpujastore@vrindavanpujastore.in
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
- For queries regarding privacy, data access, or deletion, contact our team directly.